Frequently Asked Questions
Everything you need to know about our premium outerwear and services.
What is the signature Mackintosh bonded cotton?
Our signature fabric consists of two layers of cotton bonded together with a layer of rubber, making it completely waterproof and windproof. This traditional 'Macking' process ensures durability and protection against the elements.
How should I care for my handmade raincoat?
Due to the specialized construction, Mackintosh rubberized coats should not be dry cleaned or machine washed. We recommend wiping away dirt with a damp cloth and hanging the garment in a cool, ventilated space.
Do you offer international shipping?
Yes, we ship to most countries worldwide via express courier. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
What is your return policy for online orders?
We offer a 14-day return period from the date of delivery. Items must be returned in their original, unworn condition with all tags and packaging intact to qualify for a full refund.
How do I determine my correct size?
Our coats are designed with various silhouettes, from slim to oversized. We provide a detailed size guide on each product page with specific measurements to help you find your perfect fit.
Are your garments made in the UK?
Yes, our authentic rubberized coats are still handcrafted by master artisans in our factory in Cumbernauld, Scotland, using techniques that have remained largely unchanged since 1823.